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Thread: PBO Alpine Help! Not finding some files from external HD

  1. #1
    Join Date
    Apr 2014
    Posts
    1

    Default PBO Alpine Help! Not finding some files from external HD

    I bought the PBO Alpine some time ago. I've been ripping the DVD's I buy into MP4 format and saving them onto a Seagate external hard drive.
    Everythings been working great until just recently. The last two DVD's I've ripped to MP4 (WALL-E and Frozen) show up on the hard drive, but not on the list of files I can play through the PBO Alpine.

    I go into the PBO Alpine menu, select video, select browse folders, then I go to the folder it should be in. It lists all the files that should be there except for the movies I've mentioned above. I've tried deleting the files and re-ripping them. They play fine from my computer when I go into the external HD, but when the PBO Alpine goes into the external HD it doesn't find these titles.

    What is wrong with my product and is there an update I can download to fix it?

    Thanks for Help

  2. #2
    Join Date
    Dec 2009
    Location
    Canada (ON)
    Posts
    2,090

    Default

    PBO is case sensitive, make sure that your file extension is mp4 versus MP4 and see if your file is now showing.

    Cheers!!!

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