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Thread: Blaze SSD bricked by Patriot SSD Tool Box?

  1. #1
    Join Date
    Nov 2014
    Posts
    20

    Default Blaze SSD bricked by Patriot SSD Tool Box?

    Hello,

    I was going to secure erase my Blaze SSD with the toolbox v. 1.11 downloaded from Blaze support page https://patriotmemory.com/product/bl...-state-drives/
    At the beginning of secure erase the process frozen and toolbox showed an information about some kind of error, unfortunately I cannot remember what it was. After about one hour I closed all the apps and restarted my PC. Unfortunately it seems Blaze SSD doesn't work anymore. I cannot access it and any attempt fails with some I/O errors.

    I am able to get following output from hdparm:

    Code:
    root@partedmagic:~# sudo hdparm -I /dev/sda
    
    /dev/sda:
    
    ATA device, with non-removable media
    	Model Number:       Patriot Blaze SSD ATA Device            
    	Serial Number:      DB8C074914EE00811919
    	Firmware Revision:  S8FM08.3
    	Transport:          Serial, ATA8-AST, SATA 1.0a, SATA II Extensions, SATA Rev 2.5, SATA Rev 2.6, SATA Rev 3.0
    Standards:
    	Supported: 8 7 6 5 
    	Likely used: 8
    Configuration:
    	Logical		max	current
    	cylinders	16383	16383
    	heads		16	16
    	sectors/track	63	63
    	--
    	CHS current addressable sectors:   16514064
    	LBA    user addressable sectors:  268435455
    	LBA48  user addressable sectors:  468862128
    	Logical  Sector size:                   512 bytes
    	Physical Sector size:                   512 bytes
    	Logical Sector-0 offset:                  0 bytes
    	device size with M = 1024*1024:      228936 MBytes
    	device size with M = 1000*1000:      240057 MBytes (240 GB)
    	cache/buffer size  = unknown
    	Form Factor: 2.5 inch
    	Nominal Media Rotation Rate: Solid State Device
    Capabilities:
    	LBA, IORDY(can be disabled)
    	Queue depth: 32
    	Standby timer values: spec'd by Standard, no device specific minimum
    	R/W multiple sector transfer: Max = 16	Current = 16
    	Advanced power management level: disabled
    	DMA: mdma0 mdma1 mdma2 udma0 udma1 udma2 udma3 udma4 udma5 *udma6 
    	     Cycle time: min=120ns recommended=120ns
    	PIO: pio0 pio1 pio2 pio3 pio4 
    	     Cycle time: no flow control=120ns  IORDY flow control=120ns
    Commands/features:
    	Enabled	Supported:
    	   *	SMART feature set
    	   *	Security Mode feature set
    	   *	Power Management feature set
    	   *	Write cache
    	   *	Look-ahead
    	   *	Host Protected Area feature set
    	   *	WRITE_BUFFER command
    	   *	READ_BUFFER command
    	   *	DOWNLOAD_MICROCODE
    	    	Advanced Power Management feature set
    	    	SET_MAX security extension
    	   *	48-bit Address feature set
    	   *	Device Configuration Overlay feature set
    	   *	Mandatory FLUSH_CACHE
    	   *	FLUSH_CACHE_EXT
    	   *	SMART error logging
    	   *	SMART self-test
    	   *	General Purpose Logging feature set
    	   *	WRITE_{DMA|MULTIPLE}_FUA_EXT
    	   *	IDLE_IMMEDIATE with UNLOAD
    	   *	Disable Data Transfer After Error Detection
    	   *	WRITE_UNCORRECTABLE_EXT command
    	   *	Segmented DOWNLOAD_MICROCODE
    	   *	Gen1 signaling speed (1.5Gb/s)
    	   *	Gen2 signaling speed (3.0Gb/s)
    	   *	Gen3 signaling speed (6.0Gb/s)
    	   *	Native Command Queueing (NCQ)
    	   *	Host-initiated interface power management
    	   *	Phy event counters
    	   *	unknown 76[13]
    	   *	unknown 76[14]
    	   *	unknown 76[15]
    	   *	DMA Setup Auto-Activate optimization
    	    	Device-initiated interface power management
    	   *	Software settings preservation
    	   *	DOWNLOAD MICROCODE DMA command
    	   *	Data Set Management TRIM supported (limit 8 blocks)
    Security: 
    	Master password revision code = 1
    		supported
    		enabled
    		locked
    	not	frozen
    	not	expired: security count
    		supported: enhanced erase
    	Security level high
    	60min for SECURITY ERASE UNIT. 60min for ENHANCED SECURITY ERASE UNIT. 
    Checksum: correct
    root@partedmagic:~#
    I can see that the security is locked so my question is what shall I do now. Is the drive dead?
    Last edited by bogdan; 07-16-2016 at 08:35 AM.

  2. #2
    Join Date
    Jul 2016
    Posts
    1

    Default

    I did the same. Patriot support told me to RMA the drive. I love their drives but the lack of a unified ssd software utility sucks...

  3. #3
    Join Date
    Nov 2014
    Posts
    20

    Default

    Thanks kurious, I think I will try to get in touch with them.

  4. #4
    Join Date
    Nov 2014
    Posts
    20

    Default

    I got in touch with Patriot support and they have offered RMA option in a kind manner. However since local replacement would be more convenient I have asked reseller from which the drive was originally purchased and they have replaced it with no problem
    Overall I would like to thank the Patriot support for a good communication, it is good to know that they do care!

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