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Thread: Patriot Warranty Information & How to inititiate RMA

  1. #1
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    Jul 2008
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    Default Patriot Warranty Information & How to inititiate RMA

    Warranty Period
    https://patriotmemory.com/warranty/

    Warranty Statement
    Patriot Memory's warranty obligations are limited to the terms set forth below. Patriot Memory warrants that all Patriot Memory product(s) will be free from defects in material and workmanship and are guaranteed to operate in complete conformance to the specification described in the datasheet. Please contact our Technical Support department before sending the product(s) in for repair or replacement.

    Limitation of Warranty
    Patriot Memory's warranty does not cover the following conditions: Products that are missing the Patriot Memory label, products that are purchased from any unauthorized resellers, products that are not manufactured by Patriot Memory, abuse, neglect, damage caused during installation of the product, damage to other devices due to improper use and/ or installation of Patriot Memory products, improper testing, unauthorized modification, data loss, data recovery, physical alterations of product. All DRAM memory module kit must be returned in its entirety.

    End User
    Patriot Memory’s limited lifetime warranty applies to products that were purchased from Patriot Memory authorized resellers. Defective product should be returned to the Patriot Memory authorized reseller from which it was originally purchased. If RMA service is not available through the authorized reseller’s warranty, contact Patriot Memory for RMA service.

    End users should contact the Patriot Memory location nearest them for RMA support. For a list of locations please visit http://www.patriotmemory.com/company/contactUs.jsp. End Users are responsible for all freight, duties and taxes associated with shipping to Patriot Memory.

    Who to Contact
    Please contact Patriot Memory's Technical Support department if the product fails to perform to the specification. Patriot Memory Technical Support in the United States can be reached via support trouble ticket https://patriotmemory.com/submit-ticket/, Monday through Friday 9:00 a.m. to 5:00 p.m. Pacific Standard Time (USA). If the product was purchased from a reseller, contact them directly to inquire about exchange and RMA policy. If it is determined that the product needs to be returned, it is important that the Return Material Authorization ("RMA") procedure is followed to ensure prompt service.

    Disclaimer
    PATRIOT IS NOT RESPONSIBLE OR LIABLE FOR ANY INDIRECT, UNFORSEEABLE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED AND WHETHER OR NOT PATRIOT MEMORY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING BUT NOT LIMITED TO, LOST REVENUES AND PROFITS, DOWNTIME, DAMAGE OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY OTHER DAMAGES ARISING OUT OF THE PURCHASE, USE OR PERFORMANCE OF THE PRODUCT.
    Last edited by PM-DJ; 07-14-2016 at 11:09 PM.

  2. #2
    Join Date
    Jul 2008
    Posts
    3,601

    Default Return Material Authorization ("RMA") Procedure

    Return Material Authorization ("RMA") Procedure

    No product may be returned directly to Patriot without first contacting Patriot for an RMA number. The RMA number is valid for 30 days from issue date. If the product is not processed within 30 days, the RMA will be cancelled.

    How to Initiate an RMA, please visit this link here:

    https://patriotmemory.com/submit-ticket/

    (The link will take you to a list of FAQ's pertaining to your product. To skip the FAQ's and directly initiate the RMA, hit 'No' where it asks "Did this solve your problem." You will be taken to the next page where you can make this request.)

    What and How to Ship

    The product must be properly packaged with the RMA number clearly displayed on the outside of the shipping box. Customer is responsible for paying the shipping charges to send the defective products to Patriot Memory. A returned product without clearly marked RMA number will be refused and returned to sender. Product(s) returned for warranty repair or replacement must be shipped to:

    Patriot Memory
    Attention: RMA Department
    47027 Benicia Street
    Fremont, CA 94538 USA

    Turnaround Time on Repair or Replacement

    All replacements will be processed within five(5) working days upon receipt of the defective product(s). Patriot Memory will advise of any changes, and customers will be notified of ship date and tracking information via email. Please email RMA@patriotmem.com for all status inquires.

    For future reference, we are removing the RMA thread on the forums so that our RMA Department can address our customers via email directly. This will speed the process up as in case customers need to send over attachments etc.
    Last edited by PM-DJ; 07-14-2016 at 11:10 PM.

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